Contact

Contact


Phone: 770-671-0485 - PLEASE READ!!!! I very much want to answer all your calls but it can be difficult to know which calls are from actual people. About 75% of the calls to the shop are what I would call Spam or Scam calls. If I answer, the shop's number may be put in a "valid number" database and the number of spam calls continue to increase. Therefore, if your phone doesn't have caller ID set up to say who your are, your call may appear to be spam and may not be answered. Also, there are times that I'm with a customer or can't stop what I'm doing to pick up the phone.  If you call and get my answering machine, PLEASE LEAVE A MESSAGE. If I hear you leaving a message, I'll try my best to grab the phone so you don't have to wait for a call back. If I can't pick it up at that time, I WILL CALL YOU BACK SOON so again, please leave a message. Thanks very much for your understanding.

Email: info (at) andrewsamplab (dot) com
Hours:
Monday: 10:00 - 6:00
Tuesday: 10:00 - 6:00
Wednesday: 10:00 - 6:00
Thursday: 10:00 - 7:00
Friday: 10:00 - 6:00
Saturday and Sunday - Closed

Note: I typically close for about 30 to 40 minutes sometime between 12:00 and 2:00 for lunch. If you come during that time and I'm away, you will find a sign on the door showing you when I will return.

Address:
4511 Chamblee Dunwoody Rd.
Suite E3
Atlanta, GA 30338
On the left side of the building, behind the King George Tavern.

Shipping

1) Insure your amp for full replacement value.

2) If possible, please remove all tubes and carefully package separately. The tubes should be placed in a small sturdy box with good packing. The box of tubes can often be placed inside the large box with the amp. If the amp has sturdy tube shields for the preamp tubes, the preamp tubes can be left in the chassis when shipping

3) There should be at least 4 inches of proper padding around your amp. This means solid foam, foam "peanuts" or "large bubble wrap" (not the kind with tiny bubbles). We suggest installing blocks of stiff Styrofoam or wood blocks between the transformers to reduce the chance of the weight of the transformers bending the chassis if the package is dropped during shipment.

4) To save shipping costs, consider removing the amp chassis from your combo amp and sending us the amp chassis (and tubes) only.

5) Please also include your contact information and a detailed description of the problems you are having with the amp and/or the work you would like to have done.

6) Include the $65 minimum labor fee with your amp. We accept check, money orders and PayPal. Or if you prefer, you can call us with your credit card number. We will need to collect this deposit before we can start work on your amp and it will be applied to your final repair bill. Unless you instruct us to go ahead and repair your amp up to a certain dollar amount, we will call or e-mail you with an estimate before work is completed.

Payment

PayPal Payments:
If you are paying for amp repairs or making a repair deposit and you are registered in PayPal to a Georgia address, be sure to select "services" in the PayPal system to avoid being charged sales tax. If you select "merchandise," you will be charged an additional 8% sales tax.
Our address is PayPal at andrewsamplab dot com  (Replace at and dot with the proper punctuation)

Fraud Prevention
We do not keep any credit card numbers on file or in any computer or database. We will never you ask for your credit card number in an e-mail. We accept credit card numbers only in-person or via telephone.

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